You will find on this page all the frequently asked questions by our customers. Please review them in case you have any questions. If you cannot find answers to your inquiries, feel free to contact us today via email at contact@faboland.com
We’ll carefully read and answer as soon as possible.
Frequently asked questions on Faboland.com :
1. Do I have to create an account to place an order?
2. What are the shipping and delivery times?
3. How much are the shipping fees?
4. How can I make a payment for my order?
5. Why is my credit card payment not being accepted?
6. Where can I find my invoice?
7. Where is my package?
8. Where can I find my tracking number?
9. Where can I find my order number?
10. I still haven’t received my order, what should I do?
11. The items I received don’t match what I ordered, what should I do?
12. What should I do if there is a missing item in the received order?
13. The items I received are defective, what should I do?
14. Are there any special rates? I yes, how can I benefit from them?
15. I would like to request a quote; how can I do that?
16. Can you create custom fèves/figurines?
17. Do you accept orders from professionals in France or internationally?
1-Do I have to create an account to place an order?
Yes, creating an account is mandatory. It allows you to save your shipping and billing information. Additionally, within your account, you will find the history and details of your orders, the tracking numbers for each order, and the corresponding invoices. If you wish to place the same order as one you previously made, you can simply click on "reorder."
2-What are the shipping and delivery times?
The shipping times are generally between 24 to 48 hours (excluding weekends and holidays). Once your order is shipped, you will receive an email with your tracking number.
The delivery time of your order depends on the carrier you have selected. It can range from 24 hours for CHRONOPOST to 1 to 2 weeks for international economy shipping.
3-How much are the shipping fees?
You can determine the shipping fees by performing a simulated order. They depend on the weight of the items ordered, the chosen carrier (Mondial Relay, La Poste, DHL, Chronopost), and the delivery location. The shipping fees will be automatically provided to you after selecting the desired delivery location. This simulation is non-binding.
4-How can I make a payment for my order?
We take the security of your transactions very seriously. Therefore, we offer several methods to pay for your orders:
- Credit card
- Bank transfer
- PayPal
For more information about payment methods, please visit our "How to Pay for My Order" page. Please note that your order will only be prepared once your payment has been processed.
5-Why is my credit card payment not being accepted?
For more information about payment methods, please visit our "How to Pay for My Order" page. Please note that your order will only be prepared once your payment has been processed.
Our banking partner, CREDIT MUTUEL, has implemented enhanced security measures for all transactions using the 3D Secure system. These additional controls ensure the cardholder's identification and protect you against fraud.
After entering your card number, expiration date, and CVV, you will be automatically redirected to your bank's authentication website. You will need to connect to your bank's application using your mobile phone. Once the authentication is validated by your bank, you will be redirected to the Faboland.com website and receive confirmation from your bank.
6-Where can I find my invoice?
You can download your invoice from your account by accessing "Order History and Details" and then clicking on "Download Your Invoice."
7-Where is my package?
Once your order is shipped, you will receive an email notification. This email will include an order summary and the tracking number for your package. Use this tracking number on the website of the selected carrier to track the whereabouts of your package.
8-Where can I find my tracking number?
You can find your tracking number in the shipping confirmation email for your order and in the "Order History and Details" section by selecting the corresponding order.
9-Where can I find my order number?
You can find your order number in the order confirmation email and in the "Order History and Details" section by selecting the corresponding order.
10-I still haven’t received my order, what should I do?
First, visit the website of your selected carrier and enter your tracking number to check the progress of your package's delivery. If it is marked as delivered but you haven't actually received your order, contact the carrier to initiate a claim. Please provide us with the claim number so that we can expedite the investigation on our end. Based on the outcome of the investigation, we will either refund you or arrange for a reshipment of your order at no additional cost.
11-The items I received don’t match what I ordered, what should I do?
We apologize for the inconvenience caused by the mismatched products. We strive to provide maximum satisfaction to our customers. In this case, we would like to offer you the option of having the products reshipped to you at our expense.
12-What should I do if there is a missing item in the received order?
If, in rare cases, there has been an oversight in the shipment of your order, please don't hesitate to contact our customer service by email. Typically, we will send you the missing item at our expense, covering the shipping fees.
13-The items I received are defective, what should I do?
We apologize for the inconvenience caused by receiving defective products. We kindly ask you to take a photo of the defective items and email it to us. Once we receive the photo, we will get back to you promptly.
14-Are there any special rates? If yes, how can I benefit from them?
At certain times of the year, we may have promotions. However, these promotions are not predictable. Therefore, we encourage you to regularly check the "PROMOS" tab on our website, www.faboland.com.
15-I would like to request a quote, how can I do that?
For any quotation requests, please contact us by email at contact@faboland.com, providing your contact details and your specific needs.
16-Can you create custom fèves/figurines?
Yes, we can create personalized fèves. Visit the "Personalization" tab on our website for more information. For any quotation requests, please contact us by email at contact@faboland.com, providing your contact details and project details.
17-Do you accept orders from professionals in France or internationally?
Yes, we serve professionals regardless of their location. Pease create your professional account by clicking on the "PRO SPACE" tab and complete the required fields. We will activate your account upon verifying your information and inform you accordingly.